Chanel Learning Manager

Dubai • UAE

Sunday, July 20, 2025

Chanel, a paragon of luxury and elegance, is renowned for its commitment to excellence and innovation in the fashion industry. As part of the esteemed Chanel brand, employees are immersed in a culture that values creativity, precision, and a relentless pursuit of perfection. Operating under the larger umbrella of Chanel's global operations, the Middle East division upholds these values, offering a dynamic and inspiring workplace for fashion professionals.

1. Define and execute the training strategy for the Dubai Mall Fashion boutique.
2. Deliver organized and impactful training sessions in alignment with the Fashion Learning and Style Expertise Manager.
3. Prepare and conduct collection trainings, client experience training, and briefings.
4. Propose, agree, and organize a training calendar for novelties and other boutique needs.
5. Identify subject matter experts within the boutique to enhance training sessions.
6. Adapt training content based on boutique needs and management communication.
7. Ensure training content is engaging and business-driven.
8. Coach Fashion Advisors and other roles on the boutique floor.
9. Create client experience action plans using coaching as a business lever.
10. Support a culture of coaching and feedback within the boutique.
11. Communicate and collaborate effectively with Middle East & Paris Training Manager, Boutique Management, and HR.
12. Follow the new starter process with new joiners and ensure pre-work completion before training sessions.
13. Conduct refresher training and follow-ups to embed action plans and ensure training comprehension.
14. Share regular qualitative and quantitative reporting with the Middle East Training Manager and establish KPIs to measure training effectiveness.

1. Significant experience in a dedicated training role.
2. Proven track record of advanced organizational skills.
3. Warm, welcoming, and humble attitude.
4. Attention to detail and strong memory.
5. Ability to unite teams with excellent interpersonal skills.
6. Fashion sensibility and awareness of trends and culture.
7. Emotional and situational intelligence.
8. Reliability and integrity.
9. Passion for developing others to achieve high performance.

1. Excellent observation and listening skills.
2. Proficiency in Arabic, Tagalog, or Chinese is advantageous.

Significant experience in a dedicated training role within the fashion industry.

Chanel offers a comprehensive benefits package, fostering a supportive and enriching work environment that encourages professional growth and development.

Chanel's workplace culture is characterized by a commitment to excellence, creativity, and innovation. Employees are encouraged to pursue their passions and contribute to the brand's legacy of luxury and style. The company fosters an environment of collaboration and mutual respect, where each team member is valued for their unique contributions.