Chanel Jewelry Advisor

Chanel is an independent, privately held French maison renowned for its heritage in haute couture, ready-to-wear, accessories and fine jewelry. The brand combines artisanal craftsmanship with contemporary creativity and a global retail footprint, offering employees a highly curated luxury environment and rigorous standards of service.

1. Deliver personalised, consultative sales service to high-net-worth and walk-in clients, building long-term relationships and repeat business.
2. Present and demonstrate fine jewelry pieces with deep product knowledge, highlighting craftsmanship, materials and provenance.
3. Achieve and exceed individual and store sales targets through proactive clienteling and outreach activities.
4. Manage client records and follow-up using the store CRM; coordinate appointments, private viewings and after-sales service.
5. Maintain visual merchandising and display standards specific to fine jewelry; ensure secure presentation and inventory accuracy.
6. Conduct daily cash and POS transactions in accordance with brand procedures and ensure compliance with loss-prevention protocols.
7. Collaborate with the boutique team and management on store initiatives, events and product launches; participate in training and development.

1. Proven experience selling fine jewelry or high-end accessories in a luxury retail environment.
2. Exceptional interpersonal and consultative selling skills with a client-first orientation.
3. Strong attention to detail, discretion and professionalism when handling high-value merchandise.
4. Ability to work retail hours including evenings, weekends and holidays; flexible availability for events and private appointments.
5. Fluent communication skills and the ability to present product stories clearly and persuasively.

1. Clienteling
2. Consultative selling
3. Visual merchandising (jewelry displays)
4. CRM usage for client management
5. POS and cash handling
6. Inventory control and stock reconciliation

Typically 2+ years of direct retail experience selling fine jewelry, watches or luxury accessories, preferably within an internationally recognised maison or high-end jeweller. Demonstrable track record of meeting sales targets and cultivating high-value client relationships is expected.

High school diploma or equivalent required; post-secondary education in business, luxury retail, gemology or related fields and professional certifications (e.g., gemology courses) are advantageous.

Chanel fosters a culture of excellence, discretion and meticulous attention to detail rooted in French artisanal tradition. The workplace emphasises product mastery, elevated client service and continuous professional development within a refined, creative environment.