Chanel IT Support Lead

Neuilly-sur-Seine • France

Tuesday, October 28, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of the Chanel Tech division, the Global Infrastructure Services (GIS) Department is dedicated to providing exceptional IT support and services to its internal clientele. Chanel is committed to excellence, ensuring that its technological infrastructure supports the strategic missions of its leadership and staff.

1. Provide tailored and high-level IT support to Leadership Team users in France, including the CEO and Global Leadership Team.
2. Gather user needs and advise on suitable hardware and software solutions.
3. Prepare and deliver IT equipment such as PCs, Macs, iPhones, and iPads.
4. Train users on IT tools and communicate best practices.
5. Monitor and manage requests and incidents, resolving or escalating as necessary.
6. Conduct proactive analysis of installed hardware and software to anticipate needs.
7. Support strategic meetings in France and potentially abroad.
8. Ensure the completeness of the Configuration Management Database (CMDB) for Leadership Team users.
9. Continuously adapt and improve the support offer for Leadership Team users.
10. Participate in deployment projects, analyzing impacts and adapting communication.
11. Write knowledge base articles for Leadership Team Support.
12. Provide extended support for Leadership Team users globally, including remote support and coordination with local technicians.
13. Identify improvement areas for Business Priority users and monitor support quality.

1. Proficiency in Mac and Windows environments, as well as mobile technologies.
2. In-depth knowledge of collaboration and communication tools such as Microsoft Office and Outlook.
3. Experience with the Service Now ITSM solution.
4. Experience in office support and operational excellence.

1. Excellent oral and written communication skills in French and English.
2. Proactive and initiative-driven mindset with a strong sense of service and customer satisfaction.
3. Ability to work in a complex environment and manage crisis situations calmly and efficiently.
4. Ability to train and support high-level users.
5. Discretion and respect for confidentiality.
6. Collaboration and team spirit.
7. Adaptability and flexibility in a demanding and evolving environment.

Experience in IT support, particularly in high-level user environments, is required.

The role offers opportunities for professional growth within a prestigious luxury brand, along with exposure to high-level strategic operations.

Chanel fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to contribute to the brand's legacy of luxury and sophistication. The workplace is dynamic and fast-paced, reflecting the brand's commitment to maintaining its position at the forefront of the fashion industry.