Chanel IT Support Analyst (Apprenticeship) — Wholesale Europe

Chanel is a privately held French luxury house renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. The brand combines artisanal savoir-faire with global retail, wholesale and digital operations and offers opportunities to work across international teams in a highly curated luxury environment.

1. Provide frontline (L1/L2) IT support to wholesale teams across Europe, resolving hardware, software and connectivity incidents.
2. Manage and triage tickets through the IT service management system; escalate and coordinate with second-line engineers and external vendors as required.
3. Administer user accounts and access rights, including workstation provisioning, credentials and basic directory services tasks.
4. Support point-of-sale devices, mobile sales tools and collaboration platforms used by wholesale clients and internal commercial teams.
5. Document incidents, resolutions and standard operating procedures; contribute to knowledge base articles and onboarding materials.
6. Participate in IT projects and rollouts for wholesale operations, including testing, user training and localized deployment support.

1. Currently enrolled in an accredited Bachelor’s or Master’s programme in Information Systems, Computer Science, IT or a related discipline and eligible for alternance/apprenticeship in France.
2. Strong customer service orientation with clear verbal and written communication skills.
3. Analytical problem-solving mindset and ability to manage multiple incidents under SLAs.
4. Comfortable working across time zones and liaising with multilingual stakeholders; adaptability to a luxury retail/wholesale environment.
5. Familiarity with basic directory services, desktop operating systems and corporate collaboration tools.

1. Helpdesk and incident management
2. L1/L2 technical support
3. Windows and macOS troubleshooting
4. Mobile device support (iOS, Android)
5. Active Directory and user account administration
6. Microsoft 365 (Office 365)
7. Network fundamentals (TCP/IP, VPN)
8. IT ticketing systems
9. Technical documentation and knowledge-base authoring

Previous internship or 6–12 months practical experience in an IT support or helpdesk role is preferred; exposure to retail or wholesale IT environments is advantageous but not required.

Enrolled in a Bachelor’s or Master’s degree in Computer Science, Information Systems, IT or a closely related field; eligible for alternance/apprenticeship contracts in France.

Chanel cultivates a workplace where craftsmanship, creativity and excellence are central. Teams operate with high standards, collaborating across disciplines and geographies to support a heritage luxury brand while investing in employee development and cross-functional mobility.