Chanel IT Application Manager

Chanel is an independent, privately held global luxury house renowned for haute couture, ready-to-wear, leather goods, fragrances and beauty. As an employer, Chanel balances deep respect for artisanal heritage with investment in technology and global operations, offering a high-calibre, discreet and performance-driven workplace.

1. Own the end-to-end lifecycle for a portfolio of enterprise applications: roadmap, release planning, maintenance, upgrades and decommissioning.
2. Act as principal liaison between business stakeholders, IT architects, vendors and third-party integrators to define requirements and deliver solutions on time and within budget.
3. Manage application change control, incident and problem management to meet SLAs and ensure service continuity.
4. Lead and coordinate application implementation projects, including testing strategy, UAT coordination and deployment planning.
5. Oversee vendor relationships and contracts, including performance reviews, escalations and commercial optimisation.
6. Ensure applications comply with security, data protection and internal control standards; collaborate with InfoSec and GRC teams on risk remediation.
7. Coach and mentor application support engineers; allocate resources and define operational processes to improve stability and efficiency.
8. Produce and present regular reporting on application health, roadmap progress, costs and KPIs to senior management.

1. Proven experience managing enterprise application portfolios in a matrixed, global organisation.
2. Demonstrable experience of vendor management and contract governance.
3. Strong stakeholder management and communication skills, able to navigate commercial and technical conversations with executive sponsors.
4. Familiarity with IT governance, change management and service delivery best practices.

1. SAP (ECC / S/4HANA)
2. Salesforce
3. Oracle
4. ServiceNow
5. Jira
6. Confluence
7. Microsoft Azure
8. AWS
9. SQL
10. Power BI
11. ITIL
12. Agile / Scrum

Typically 5+ years of progressive experience in application management or IT delivery, including responsibility for large-scale application deployments and cross-functional stakeholder engagement; experience in luxury retail or fashion brands preferred.

Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline, or equivalent professional experience.

Chanel combines rigorous attention to craft with a global, high-performance operational model. The workplace values discretion, excellence and cross-disciplinary collaboration, offering opportunities to work on brand-defining projects within a fastidious and design-led environment.