Chanel Hospitality Manager

Chanel is a globally recognised French luxury fashion and beauty house renowned for haute couture, ready-to-wear, accessories, fragrance and cosmetics. As an independent, privately held Maison with a dense network of flagship boutiques and boutiques worldwide, Chanel places rigorous emphasis on heritage, craftsmanship and an elevated client experience.

1. Lead and operationally manage the hospitality function at the 52 Champs-Élysées flagship: define service standards, guest flows and daily protocols to ensure an exceptional client journey.
2. Direct a multidisciplinary hospitality team (concierge, hosts, VIP relations), including recruitment, scheduling, coaching and performance management.
3. Design and deliver bespoke VIP programmes, private appointments and in-store events in close coordination with store leadership, clienteling and marketing teams.
4. Act as primary liaison with security, facilities, external suppliers (catering, transport, concierge partners) and corporate teams to guarantee seamless execution of guest services.
5. Manage operational budgets and reporting metrics for hospitality activity; monitor KPIs and implement continuous improvement initiatives.
6. Own complaint resolution and crisis management for high-stakes guest incidents, safeguarding brand standards and client confidentiality.
7. Ensure compliance with local regulations (health & safety, labour rules) and uphold Chanel’s visual and service standards across all hospitality touchpoints.

1. Proven managerial experience in luxury hospitality, high-end retail or five‑star hotel operations; track record managing flagship or high-volume VIP operations.
2. Demonstrable ability to design and execute VIP programmes and bespoke client experiences.
3. Strong leadership skills with experience recruiting, training and developing multicultural front-of-house teams.
4. Excellent organisational aptitude with experience managing budgets, vendor relationships and event logistics.
5. Fluency in the operational realities of a flagship retail environment, including familiarity with security and concierge protocols.

1. Luxury guest relations
2. VIP service and clienteling
3. Event programming and private appointments
4. Team leadership, coaching and scheduling
5. Budget management and KPI reporting
6. Complaint handling and crisis management
7. Stakeholder coordination (security, facilities, external vendors)
8. Service quality control and standards implementation
9. Microsoft Office, Outlook, CRM systems

Typically 5+ years in hospitality or luxury retail with at least 2–3 years in a supervisory or managerial capacity overseeing client-facing teams and VIP services within a flagship environment.

Bachelor’s degree in Hospitality Management, Business, Luxury Brand Management or equivalent professional experience.

Chanel fosters a culture of exacting standards, discretion and artisan pride; teams operate with a high degree of professionalism and attention to detail. Staff are expected to embody the Maison’s heritage-driven service ethos while collaborating across retail, marketing and corporate functions to deliver unparalleled client experiences.