Chanel High-End Business Retail Manager

Hong Kong • China

Wednesday, March 12, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers a dynamic and inclusive workplace that fosters personal growth and collective progress. The brand values the unique perspectives and experiences of its employees, contributing to a diverse and effective team environment.

1. Oversee sales performance measurement and monitoring for high-end business opportunities.
2. Anticipate, prepare, and organize exclusive high-ticket presentations and client previews.
3. Formulate an agile platform for sharing synergies and expertise in business intelligence.
4. Drive high-end allocation strategy in collaboration with merchandising partners.
5. Enhance client intelligence and integrate it into a holistic retail approach.
6. Provide strategic direction to achieve high-end targets with the expert team.
7. Analyze high-end KPIs to elevate client engagement and boost sales performance.
8. Cultivate exceptional client experiences to recruit, retain, and reactivate high-end clients.
9. Create and animate high-end experience touchpoints, including bespoke projects and events.
10. Develop client relationships and portfolios in collaboration with local and regional teams.
11. Expand high jewelry business through external partnerships and collaborations.
12. Animate and strategize the high-end community to enhance client experience and relationship building.
13. Inspire the team with in-depth knowledge of arts, culture, and collectibles.
14. Execute CRM dashboards and track sales and KPIs for retail performance management.

1. University graduate

1. Strong leadership and strategic planning skills
2. Excellent client relationship management
3. Proficiency in business intelligence and analytics
4. Ability to collaborate effectively with cross-functional teams
5. In-depth knowledge of arts and culture

10+ years of experience in CRM or business development within the luxury or high-end industry, with essential exposure to high jewelry business. Experience in luxury retail or client-centric roles is preferred.

University graduate

Chanel offers a comprehensive benefits package, fostering an inclusive culture that supports personal and professional growth.

Chanel is committed to nurturing an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to bring their unique perspectives and experiences to contribute to the brand's success.