Chanel High-End & Client Engagement Assistant

London • UK

Thursday, July 17, 2025

Chanel, a renowned name in the luxury fashion industry, is synonymous with elegance, sophistication, and innovation. As part of a global powerhouse, Chanel offers a unique working environment that blends tradition with modernity, providing its employees with opportunities to contribute to a legacy of excellence. The brand is committed to sustainability and inclusivity, fostering a culture that values diversity and personal growth.

1. Assist in planning and logistics for high-end client activations, including international and boutique events, private viewings, and more.
2. Coordinate core business client activations, managing locations, invitations, logistics, and post-event follow-up.
3. Ensure the integrity of client data within the CRM platform through regular updates and segmentation.
4. Support the CRM Manager in campaign setup, tracking, and reporting.
5. Prepare performance summaries, dashboards, and client insights to inform local strategies.
6. Promote a clientelling culture within retail by organizing engagement modules and supporting materials.
7. Coordinate all aspects of client engagement, including personalized itineraries and follow-up communication.
8. Assist in executing client engagement strategies and maintaining accurate client profiles.
9. Research competitor events and gifting campaigns to inform strategic planning.
10. Support the rollout and tracking of client-centric programs from prospects to aftersales.

1. Experience in a client-focused, luxury retail, hospitality, or CRM support role.
2. Interest in the luxury industry and client service excellence.
3. High level of discretion, empathy, and cultural sensitivity.

1. Strong organizational and administrative skills.
2. Proficiency in Microsoft Office; knowledge of CRM platforms like Salesforce is a plus.
3. Fluency in English; additional languages are an asset.

Experience in a client-focused, luxury retail, hospitality, or CRM support role is required. Internships and entry-level positions are welcome.

A degree in Marketing, Business, Communications, or a related field is desirable.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The company values diversity and believes in the uniqueness of each individual to enhance team effectiveness. Chanel is committed to sustainability and encourages employees to contribute to its House Sustainability Ambitions.