Chanel Head of Fashion Operations Planning, Performance & Transformation

Chanel is an independent French luxury house renowned for couture, ready-to-wear, accessories and beauty. As an employer, the brand is associated with exacting standards, artisanal craftsmanship and long-term investment in talent and product innovation. The workplace culture balances heritage and creativity with rigorous operational discipline required to deliver luxury goods at global scale.

1. Define and own the end-to-end operations planning strategy for fashion categories, aligning demand forecasts, inventory policies and replenishment with commercial objectives.
2. Design, monitor and continuously refine performance metrics and KPIs to measure planning effectiveness, stock efficiency and service levels across channels.
3. Lead multi-year transformation programmes to modernise planning processes, governance and ways of working; sponsor change management and adoption activities.
4. Partner closely with merchandising, product development, supply chain, manufacturing and finance to ensure integrated planning and scenario-based decision making.
5. Translate business priorities into operational plans, capacity allocations and inventory scenarios; provide actionable guidance to commercial and operational teams.
6. Establish robust reporting and analytic frameworks to surface root causes, run simulations and support executive-level decision making.
7. Lead, mentor and develop a high-performing planning team, defining roles, KPIs and career development pathways.
8. Manage stakeholders across regions and functions, ensuring timely communication of risks, mitigations and performance outcomes.

1. Proven track record in planning, supply chain or operations roles within fashion, luxury retail or apparel manufacturing.
2. Experience leading transformation programmes or large-scale process redesigns, with demonstrated change-management capability.
3. Strong leadership experience, including team management and cross-functional influence at senior stakeholder levels.
4. Advanced analytical skills with the ability to interpret data, build business cases and present succinctly to executive committees.
5. Excellent project management skills and comfort operating in fast-paced, matrixed environments.
6. Fluency in business reporting and performance governance; ability to set and enforce rigorous KPIs.

1. Demand forecasting & inventory planning
2. Performance measurement and KPI design
3. Transformation and change management
4. Cross-functional stakeholder management
5. Scenario planning and capacity allocation
6. Project management and programme delivery
7. Analytical problem solving and business case development
8. Team leadership and talent development

Approximately 8+ years of progressive experience in supply chain, planning or operations, ideally within fashion or luxury, including several years leading teams and delivering transformation programmes.

Bachelor's degree in supply chain, operations management, engineering, business administration or equivalent; a Master’s degree or advanced training in operations/consulting is preferred.

The organisation combines a deep respect for artisanal heritage with rigorous operational excellence. Teams operate in a collaborative, high-performance environment that values creativity, discretion and long-term professional development.