Chanel Head of Boutique

Sydney Australia

Thursday, January 30, 2025

Chanel, a paragon of luxury and elegance, stands as a global leader in the creation, manufacture, and distribution of high-end products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by the visionary Gabrielle Chanel in 1910, the House is renowned for its commitment to superior craftsmanship and innovative design. As part of a workforce exceeding 32,000 individuals worldwide, Chanel offers an unparalleled working environment that nurtures personal growth, fosters inspiration, and champions inclusivity. The brand is deeply committed to diversity, collaboration, and respect, recognizing these as essential components of its enduring success.

1. Define and implement the boutique's strategy, vision, and mission in collaboration with senior management.
2. Ensure the team is equipped to deliver on the Client Relational Promise through capability and capacity building.
3. Participate in forecasting and resource deployment, including talent acquisition and retention.
4. Monitor and forecast financial targets, analyzing statistics and taking necessary actions.
5. Maximize boutique effectiveness by fostering a culture of collective performance and cross-functional collaboration.
6. Create a positive working environment, encouraging feedback, diversity, and teamwork.
7. Manage performance, address underperformance, and resolve employee relations issues.
8. Ensure appropriate merchandise depth and width in collaboration with the merchandising team.
9. Embed sustainability in boutique operations and encourage team initiatives to advance this agenda.

1. Experience managing a team of at least 5 members, preferably in the fashion or luxury industry.
2. Demonstrated selling skills with a track record of achieving sales targets.
3. Basic proficiency in using systems and devices such as iPads and iPhones.

1. Strong interpersonal and customer service skills with a warm, friendly demeanor.
2. Excellent verbal and written communication skills.
3. Proven teamwork abilities and a collaborative approach.
4. Adaptability and flexibility in a dynamic environment.
5. Commitment to continuous learning and development.
6. Client-centric mindset dedicated to building long-lasting relationships.

Experience in managing a team of no less than 5 members, preferably within the fashion or luxury industry.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally. Career planning resources and formal training programs are available to further develop skills in luxury retail management and client service.

Chanel fosters a unique working environment where individuals are encouraged to understand the brand deeply, develop personal motivations, and grow in an inclusive setting. The company values diversity, collaboration, and respect, believing these elements are crucial to its success and the success of its people.