Chanel Fragrance Coach

Mexico City • Mexico

Tuesday, February 25, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for career growth and development within a dynamic and sophisticated environment. The brand is committed to excellence and is a leader in the fragrance market, providing employees with the chance to work with iconic products and a legacy of luxury.

1. Design and implement an annual coaching strategy in collaboration with Marketing and Commercial teams, aligning training objectives with business priorities.
2. Develop structured coaching programs for Beauty Consultants, adapting content to the specific needs of each team and retail location.
3. Ensure coaching methodology is dynamic, interactive, and customer experience-focused.
4. Collaborate with various departments to align coaching with the brand's global strategy.
5. Provide personalized and group coaching sessions to reinforce knowledge of fragrances, their history, ingredients, and unique characteristics.
6. Conduct on-site training at retail locations, ensuring mastery of olfactory storytelling to emotionally connect with customers.
7. Supervise and enhance the execution of fragrance advisory and sales techniques at the point of sale.
8. Encourage the use of sensory and interactive methods in the shopping experience.
9. Stay updated on market trends, fragrance innovations, and Chanel's new launches.
10. Ensure the sales team is knowledgeable about olfactory families, raw materials, and the creation process of each fragrance to strengthen their sales discourse.
11. Evaluate the knowledge and skills of Beauty Consultants through on-site observations, assessment dynamics, and individual follow-up.
12. Provide structured feedback with personalized improvement plans to strengthen team performance.
13. Document coaching sessions and their impact on team evolution.
14. Work with Marketing and Commercial teams to ensure correct communication of each fragrance's values and attributes.
15. Collaborate with the Retail team to identify coaching improvement opportunities and develop strategies to enhance in-store experience.
16. Propose innovative initiatives to improve training and team engagement with the fragrance category.

1. 3 - 5 years of experience in training and team development in the fragrance, beauty, or luxury sector.
2. Proven sales experience within the cosmetic, luxury, or retail industry.
3. Experience in coaching and talent development at retail locations.
4. Deep knowledge of Chanel fragrances, their history, ingredients, and brand values.

1. Effective communication and presentation skills with the ability to inspire and convey knowledge attractively.
2. Passion for the fragrance world and ability to connect with customers through olfactory storytelling.
3. Leadership and motivation skills to continuously improve team performance.
4. Organization and planning skills to ensure training objectives are met at each retail location.
5. Creativity and pedagogical approach to design innovative and dynamic coaching sessions.
6. Ability to evaluate performance and provide effective feedback with structured improvement plans.
7. Adaptability and flexibility to travel and conduct coaching at various retail locations as per business demand.
8. Advanced English proficiency; French is a plus.

3 - 5 years of experience in training and team development in the fragrance, beauty, or luxury sector, with proven sales experience within the cosmetic, luxury, or retail industry.

Chanel offers a comprehensive benefits package, including opportunities for professional development, access to exclusive brand events, and a supportive work environment that values innovation and creativity.

Chanel fosters a culture of elegance, innovation, and excellence, encouraging employees to thrive in a collaborative and inspiring environment. The brand values creativity and offers a supportive atmosphere where talent is nurtured and developed.