Chanel Fragrance & Beauty Sales Consultant (Part-time)

Chanel is a privately held, heritage luxury house renowned for its haute couture, ready-to-wear, accessories, fragrance and beauty collections. The brand is synonymous with meticulous craftsmanship, iconic fragrances and a client-centric approach; as an employer it emphasises elevated service standards, product expertise and ongoing professional development within a highly curated retail environment.

1. Deliver exceptional, personalised client experiences on the Chanel concession at John Lewis White City, consistently reflecting brand standards and Maison etiquette.
2. Achieve and exceed individual and concession sales targets through consultative selling, cross-selling and effective clienteling techniques.
3. Develop and maintain a high-quality client book, proactively acquiring new clients and cultivating long-term relationships through follow-up and aftercare.
4. Maintain expert product knowledge across fragrances, skincare and colour cosmetics to advise clients and present tailored solutions.
5. Ensure visual merchandising, stock presentation and fixture standards are impeccable and compliant with Chanel guidelines.
6. Operate POS and payment procedures accurately, manage stock movements, returns and replenishment in line with concession protocols.
7. Support promotional events, product launches and in-store activations, liaising professionally with John Lewis colleagues and Chanel management.
8. Adhere to health, safety and loss-prevention procedures while safeguarding the integrity of Chanel products and client data.

1. Previous retail experience in prestige or luxury beauty, fragrance or cosmetics (preferably within a department store concession environment).
2. Proven track record of meeting sales targets and delivering measurable commercial results.
3. Strong interpersonal and communication skills with a polished, client-facing demeanour.
4. Flexible availability including weekends and peak retail periods; capacity to work part-time shift patterns.
5. Right to work in the UK.
6. Professional presentation and understanding of luxury service standards; multilingual skills are advantageous but not essential.

1. Consultative selling and clienteling
2. Fragrance and skincare product knowledge
3. Visual merchandising and luxury presentation
4. Upselling and cross-selling techniques
5. Stock control and inventory accuracy
6. Point-of-sale (POS) transaction handling
7. Event support and product-launch execution

Experience is required in prestige or luxury beauty retail, ideally with a minimum of 1 year working in fragrance, skincare or cosmetics within a high-end department store or concession environment.

Secondary education; vocational or beauty-specific qualifications (e.g., cosmetic or skincare diplomas) are advantageous but not mandatory.

Chanel cultivates a culture of refinement, creativity and uncompromising quality, where employees are expected to uphold elevated service and visual standards. Team members collaborate closely with retail partners and are encouraged to develop product expertise and client relationships within an environment that prizes heritage and innovation.