Chanel Fragrance & Beauty Sales Consultant

Oxford • UK

Tuesday, March 18, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, innovation, and positive global impact. As part of its illustrious heritage, Chanel fosters an environment that encourages personal growth and celebrates individuality. The brand's dedication to excellence is reflected in its exceptional fragrance, makeup, and skincare offerings, making it a leader in the luxury fashion industry.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Provide expert knowledge in fragrance, makeup, and skincare to clients.
3. Create personalized and authentic client experiences tailored to individual needs.
4. Ensure excellence in client service, adhering to Chanel's standards and rituals.
5. Build and nurture long-term client relationships to enhance loyalty and retention.
6. Contribute to sales performance through effective use of products, services, and clienteling tools.
7. Promote cross-selling across all product categories.
8. Maintain an omni-channel approach to ensure seamless client experiences.
9. Collaborate within a team-oriented environment to achieve collective goals.

1. Proven experience in a client-facing role with a focus on delivering exceptional service.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Ability to adapt selling techniques to client needs through empathy and active listening.

1. Service-oriented approach with a focus on client satisfaction.
2. Strong communication and interpersonal skills.
3. Problem-solving attitude with the ability to overcome objections.
4. Passion for fragrance and beauty products.
5. Ability to work in a fast-paced and collaborative environment.

Previous experience in a client-facing role within the luxury or beauty industry is required.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also enjoy access to mental wellbeing programs, lifestyle discounts, and exclusive Chanel product offers. Recognition programs and training opportunities further enhance the employee experience.

Chanel's workplace culture is rooted in inclusivity and personal growth, fostering a diverse and effective team dynamic. The brand values the unique perspectives and experiences each individual brings, contributing to collective progress and innovation.