Chanel Fragrance & Beauty Sales Consultant

Oxford • UK

Friday, January 17, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and human potential. As part of its global mission, Chanel Beauty aims to empower individuals by enhancing their unique qualities through exceptional fragrance, makeup, and skincare products. The company is dedicated to fostering an inclusive and innovative work environment, encouraging employees to excel and grow within the brand's rich heritage and forward-thinking ethos.

1. Serve as a Chanel brand ambassador, embodying the company's values and mission.
2. Provide exceptional client service, adhering to Chanel's standards and rituals.
3. Create personalized and authentic client experiences tailored to individual needs.
4. Develop and maintain long-term client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Maintain an omni-channel approach to ensure seamless client experiences both in-store and online.
8. Collaborate within a team-oriented environment to achieve individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.
2. Confidence in applying product expertise to meet client needs in a genuine manner.

1. In-depth knowledge of fragrance and beauty products.
2. Strong empathy and active listening skills.
3. Passion for fragrance and beauty products and services.
4. Problem-solving skills and a positive attitude.

Previous experience in a client-facing role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, retail discounts, and mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and employee-only sales. Recognition programs and additional holidays are available for service milestones.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, which enhances team diversity and effectiveness. Employees are encouraged to bring their perspectives and experiences to Chanel, contributing to a dynamic and supportive workplace.