Chanel Fragrance & Beauty Sales Consultant

Norwich • UK

Monday, July 21, 2025

Chanel, a paragon of luxury and elegance, operates as an independent entity that champions creative freedom, nurtures human potential, and strives to make a positive global impact. As part of the prestigious Chanel brand, employees are encouraged to embrace their uniqueness and contribute to the brand's legacy of innovation and timeless style.

1. Serve as a Chanel ambassador, embodying the brand's values and DNA.
2. Demonstrate expertise in fragrance, makeup, and skincare to create personalized client experiences.
3. Ensure excellence in client service in alignment with Chanel's standards and rituals.
4. Build and maintain long-lasting client relationships to enhance loyalty.
5. Contribute to sales performance through product, service, and clienteling tools.
6. Adopt an omni-channel approach to ensure a seamless client experience.
7. Collaborate within a team-oriented environment to achieve individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering exceptional client experiences.

1. Strong service orientation with a focus on client satisfaction.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Empathy and active listening skills to adapt to client needs.
5. Passion for fragrance and beauty products and services.
6. Problem-solving skills to overcome obstacles and objections.

Previous experience in a client-facing role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and an employee recognition program.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to bring their perspectives, experiences, and potential to the brand.