Chanel

Fragrance & Beauty Sales Consultant

CHANEL is an independent luxury brand that emphasizes the freedom of creation, cultivates human potential, and strives to make a positive impact globally. Known for its iconic fashion, fragrance, and beauty products, CHANEL is dedicated to highlighting individuality and supporting personal journeys with the brand.

1. Demonstrate passion and knowledge in fragrance, makeup, and skincare.
2. Create a personalized and authentic experience for clients.
3. Ensure excellence in client service according to CHANEL’s standards.
4. Build and maintain long-lasting client relationships to enhance loyalty.
5. Contribute to sales performance by utilizing various tools and strategies.
6. Maintain an omni-channel mindset for a seamless client experience.
7. Collaborate with team members to achieve individual and collective goals.

1. Proven experience in a client-facing role with a focus on excellent client experience.

1. Service-oriented approach
2. Confidence in applying product expertise
3. Fragrance and beauty product knowledge
4. Empathy and active listening
5. Passion for fragrance and beauty products
6. Problem-solving attitude

Experience in a client-facing role where delivering excellent client experience was essential.

Private Medical Insurance with options to add family membersOnline GP App with 24/7 appointmentsCycle Scheme participationPension and Life AssuranceRetail Discounts across various retailersEmployee Assistance ProgrammesArts & Culture Ticket DiscountsCHANEL Product Discounts and Employee Only SalesService Awards Programme

CHANEL fosters an inclusive culture that nurtures personal growth and collective progress. The company values diversity and encourages applications from individuals with unique perspectives and experiences. The role is based in Norwich, offering a collaborative and fast-paced work environment.