Chanel Fragrance & Beauty Sales Consultant

Newcastle upon Tyne • UK

Monday, February 17, 2025

Chanel, a paragon of luxury and innovation, stands as an independent entity that champions the freedom of creation and the cultivation of human potential. As part of a brand that is synonymous with timeless elegance and pioneering spirit, employees are encouraged to embrace uniqueness and contribute to a positive global impact. Chanel's commitment to excellence is reflected in its dedication to nurturing talent and fostering an inclusive environment where creativity thrives.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to provide personalized client experiences.
3. Ensure exceptional client service in line with Chanel's standards and rituals.
4. Cultivate and maintain long-term client relationships to enhance loyalty.
5. Contribute to sales performance through product knowledge, clienteling tools, and cross-selling.
6. Adopt an omni-channel approach to ensure seamless client experiences across platforms.
7. Participate in a collaborative and inclusive team environment to achieve collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.

1. Strong service orientation with the ability to personalize client interactions.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Empathy and active listening skills to adapt sales techniques to client needs.
5. Passion for beauty products and trends.
6. Problem-solving skills to address client objections and challenges.

Experience in a client-facing role within the beauty or luxury retail sector is required.

Chanel offers a comprehensive benefits package designed to support employees in both their professional and personal lives. This includes private medical insurance, pension plans, life assurance, retail discounts, and mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and an employee recognition program.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are encouraged to bring their perspectives and experiences to contribute to Chanel's legacy of luxury and innovation.