Chanel Fragrance & Beauty Sales Consultant

Newbury • UK

Monday, December 23, 2024

CHANEL, a paragon of luxury and elegance, operates as an independent entity renowned for its commitment to creative freedom and human potential. As part of its illustrious legacy, CHANEL is dedicated to making a positive global impact. The brand is synonymous with timeless style and innovation, continually striving to recognize and nurture the unique qualities of its employees. CHANEL's parent company, CHANEL Limited, upholds these values across its global operations.

1. Serve as a CHANEL brand ambassador, embodying the company's values and ethos.
2. Deliver exceptional client service in fragrance, makeup, and skincare, adhering to CHANEL's standards.
3. Create personalized and authentic client experiences tailored to individual needs.
4. Cultivate and maintain long-term client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Maintain an omni-channel approach to ensure a seamless client experience from in-store to online.

1. Proven experience in a client-facing role with a focus on delivering excellent service.
2. Demonstrated ability to apply product expertise to meet client needs.
3. Strong understanding of fragrance and beauty products.

1. Exceptional client service orientation.
2. Confidence in product knowledge and client interaction.
3. Empathy and active listening skills.
4. Passion for fragrance and beauty products.
5. Problem-solving abilities.

Previous experience in a client-facing role within the luxury retail sector is required.

CHANEL offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional benefits include arts and culture ticket discounts, CHANEL product discounts, and a service awards program.

CHANEL fosters an inclusive culture that emphasizes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are encouraged to engage in continuous learning and development, supported by inspirational colleagues and managers.