Chanel Fragrance & Beauty Sales Consultant

London • UK

Monday, July 21, 2025

Chanel, a paragon of luxury and elegance, is an independent entity renowned for its commitment to creative freedom and human potential. As part of the prestigious Chanel family, employees are encouraged to embrace their uniqueness and contribute to the brand's legacy of innovation and positive global impact.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Provide expert guidance in fragrance, makeup, and skincare, creating personalized client experiences.
3. Ensure exceptional client service in line with Chanel's standards and rituals.
4. Cultivate and maintain long-term client relationships to enhance loyalty and retention.
5. Drive sales performance through product knowledge, clienteling tools, and cross-category selling.
6. Adopt an omni-channel approach to deliver a seamless client experience across in-store and online platforms.
7. Collaborate within a supportive and inclusive team environment to achieve shared objectives.

1. Proven experience in a client-facing role with a focus on delivering outstanding customer service.

1. Strong product knowledge in fragrance and beauty.
2. Excellent communication and active listening skills.
3. Ability to personalize client interactions and suggest alternative solutions.
4. Problem-solving aptitude and a positive, proactive attitude.
5. Passion for the beauty industry and staying informed on current trends.

Previous experience in a similar role within the luxury retail sector is preferred.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, retail discounts, and access to mental wellbeing support. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the power of diversity and encourages employees to bring their unique perspectives and experiences to the team. Chanel is dedicated to nurturing talent and providing opportunities for professional development.