Chanel Fragrance & Beauty Sales Consultant

London • UK

Tuesday, July 1, 2025

CHANEL is a prestigious independent luxury brand renowned for its commitment to creative freedom, human potential, and positive global impact. As part of the CHANEL family, employees are encouraged to embrace individuality and innovation, reflecting the legacy of its founder, Gabrielle Chanel. The company is dedicated to fostering an environment where each team member can thrive and contribute to the brand's enduring heritage and forward-thinking ethos.

1. Serve as a CHANEL ambassador, embodying the brand's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to create personalized client experiences.
3. Deliver exceptional client service in line with CHANEL's standards and rituals.
4. Cultivate and maintain long-term client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote an omni-channel approach to ensure a seamless client experience across all platforms.
7. Collaborate within a team-oriented environment to achieve both individual and collective objectives.

1. Proven experience in a client-facing role with a focus on delivering excellent service.
2. Strong product knowledge in fragrance, makeup, and skincare.
3. Ability to apply product expertise to meet client needs in a personalized manner.

1. Service-oriented mindset with a focus on client satisfaction.
2. Confidence in suggesting alternative product choices through active listening.
3. Empathy and adaptability in tailoring the sales approach to client needs.
4. Passion for fragrance and beauty products and services.
5. Problem-solving skills to address obstacles and objections positively.

Previous experience in a client-facing role within the luxury retail sector is required.

CHANEL offers a comprehensive benefits package designed to support employees' professional and personal lives. This includes private medical insurance, pension plans, life assurance, retail discounts, and mental wellbeing support. Additionally, employees enjoy arts and culture ticket discounts, CHANEL product discounts, and recognition programs.

CHANEL is committed to fostering an inclusive culture that promotes personal growth and collective progress. The brand values the unique perspectives and experiences of each individual, enhancing team diversity and effectiveness. CHANEL encourages applications from all backgrounds, emphasizing the potential contributions each candidate can bring.