Chanel Fragrance & Beauty Sales Consultant

London • UK

Friday, April 25, 2025

CHANEL, a distinguished name in the luxury fashion industry, is renowned for its commitment to creative freedom, human potential, and positive global impact. As an independent entity, CHANEL is part of a legacy that transcends time, offering exceptional fragrance, makeup, and skincare creations. The brand is dedicated to fostering an inclusive culture that values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams.

1. Serve as a CHANEL ambassador, embodying the brand's values and mission.
2. Provide personalized and authentic client experiences tailored to individual needs.
3. Ensure excellence in client service in line with CHANEL's standards and rituals.
4. Build and nurture long-lasting client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Maintain an omni-channel approach to deliver seamless client experiences from in-store to online.

1. Proven experience in a client-facing role with a focus on delivering exceptional client experiences.

1. Strong service orientation and client engagement skills.
2. Confidence in applying product expertise to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening abilities.
5. Passion for fragrance and beauty products and services.
6. Problem-solving skills and a positive attitude.

Experience in a client-facing role within the luxury retail sector is required.

CHANEL offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, online GP access, a cycle scheme, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and a service awards program.

CHANEL is committed to cultivating an inclusive and collaborative culture that nurtures personal growth and collective progress. The company values the unique perspectives and experiences that each individual brings, enhancing the diversity and effectiveness of its teams.