Chanel Fragrance & Beauty Sales Consultant

London • UK

Friday, April 4, 2025

Chanel, a renowned leader in the luxury fashion industry, is celebrated for its timeless elegance and innovative creations. As an independent entity, Chanel fosters a culture of creativity and human potential, striving to make a positive impact globally. The brand is committed to nurturing individuality and supporting employees in their professional journeys, offering a dynamic environment where innovation and tradition coexist harmoniously.

1. Serve as a brand ambassador, embodying Chanel's values and mission.
2. Deliver personalized client experiences through expert knowledge in fragrance, makeup, and skincare.
3. Ensure exceptional client service in line with Chanel's standards and rituals.
4. Cultivate and maintain long-term client relationships to enhance loyalty and retention.
5. Contribute to sales performance by utilizing available tools and strategies, including cross-selling across product categories.
6. Adopt an omni-channel approach to provide a seamless client experience from in-store to online.
7. Collaborate within a diverse and inclusive team to achieve both individual and collective objectives.

1. Proven experience in a client-facing role with a focus on delivering exceptional service.
2. Strong knowledge of fragrance and beauty products.
3. Ability to apply product expertise to meet client needs effectively.
4. Demonstrated empathy and active listening skills.
5. Passion for the beauty industry and a proactive approach to self-learning.

1. Excellent client service and communication skills.
2. Confidence in product presentation and client interaction.
3. Problem-solving abilities to address client objections and challenges.
4. Ability to work collaboratively in a fast-paced environment.

Previous experience in a luxury retail or beauty environment is preferred.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support, lifestyle perks such as arts and culture discounts, and exclusive Chanel product discounts. Recognition programs and training opportunities further enhance the employee experience.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The company values diversity and encourages applications from individuals of all backgrounds, believing that each person's uniqueness enhances team effectiveness. Chanel supports its employees through continuous learning and development opportunities, ensuring a nurturing and inspiring work environment.