Chanel Fragrance & Beauty Sales Consultant

London • UK

Monday, March 10, 2025

Chanel, a venerated name in luxury fashion, operates as an independent entity renowned for its commitment to creative freedom and human potential. As part of its mission, Chanel seeks to make a positive impact globally, with a focus on individuality and self-expression. The brand, synonymous with elegance and innovation, is dedicated to nurturing talent and fostering an inclusive environment where employees can thrive.

1. Serve as a Chanel brand ambassador, embodying the company's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to create personalized client experiences.
3. Ensure exceptional client service in line with Chanel's standards and rituals.
4. Build and maintain long-term client relationships to enhance loyalty.
5. Contribute to sales performance through strategic use of products, services, and clienteling tools.
6. Adopt an omni-channel approach to provide seamless client experiences across in-store and online platforms.
7. Collaborate within a team-oriented environment to achieve both individual and collective objectives.

1. Proven experience in a client-facing role with a focus on delivering outstanding client experiences.

1. Strong service orientation and ability to deliver personalized client experiences.
2. Confidence in applying product knowledge to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening skills to tailor the selling approach to client needs.
5. Passion for fragrance and beauty products, demonstrated through enthusiasm and engagement.
6. Problem-solving skills to address and overcome client objections.

Previous experience in a client-facing role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support, lifestyle perks such as arts and culture ticket discounts, and exclusive Chanel product discounts. Recognition programs reward service milestones with additional holidays and vouchers.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The company values the unique perspectives and experiences of each individual, enhancing team diversity and effectiveness. Employees are encouraged to engage in continuous learning and development through training initiatives and inspirational events.