Chanel Fragrance & Beauty Sales Consultant

London • UK

Tuesday, February 18, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity and innovation. As part of its esteemed heritage, Chanel fosters an environment that values individuality and nurtures talent. The company is dedicated to making a positive impact globally while offering exceptional opportunities for personal and professional growth. Chanel's parent company, Chanel S.A., upholds these values across its global operations, ensuring a consistent and enriching experience for all employees.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to create personalized client experiences.
3. Ensure exceptional client service in alignment with Chanel's standards and rituals.
4. Build and maintain long-lasting client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Adopt an omni-channel approach to provide a seamless client experience across in-store and online platforms.
7. Collaborate within a team-oriented environment to achieve individual and collective objectives.

1. Proven experience in a client-facing role with a focus on delivering excellent customer service.
2. Confidence in applying product knowledge to meet client needs in a personalized manner.
3. Strong knowledge of fragrance and beauty products with the ability to link them to client needs.
4. Empathy and active listening skills to adapt sales techniques to client requirements.
5. Passion for fragrance and beauty products, demonstrated through enthusiasm and engagement.
6. Problem-solving skills to address and overcome client objections and challenges.

Previous experience in a client-facing role within the luxury retail sector, particularly in fragrance and beauty, is preferred.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, retail discounts, and access to an employee assistance program. Additionally, employees enjoy discounts on Chanel products, arts and culture ticket discounts, and recognition programs with rewards such as additional holidays and retail vouchers.

Chanel is committed to cultivating an inclusive culture that emphasizes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse candidates, recognizing the value of varied perspectives and experiences.