Chanel Fragrance & Beauty Sales Consultant

London UK

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, stands as an independent entity renowned for its commitment to creative freedom and human potential. As part of a prestigious lineage of innovation and timeless style, Chanel offers an environment where individuality is celebrated, and employees are empowered to make a positive impact. The brand's dedication to excellence is reflected in its nurturing of talent and its focus on creating a supportive and inclusive workplace.

1. Serve as a Chanel ambassador, embodying the brand's values and ethos.
2. Deliver personalized and authentic client experiences in fragrance, makeup, and skincare.
3. Ensure exceptional client service in alignment with Chanel's standards and rituals.
4. Cultivate and maintain long-term client relationships to enhance loyalty.
5. Contribute to sales performance through strategic use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Adopt an omni-channel approach to provide seamless client experiences from in-store to online.
8. Collaborate within a diverse and inclusive team to achieve individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent service.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Strong empathy and active listening skills.
5. Passion for fragrance and beauty products and services.
6. Problem-solving skills and a positive attitude.

1. Client service excellence
2. Product expertise in fragrance and beauty
3. Empathy and active listening
4. Cross-selling techniques
5. Omni-channel sales approach
6. Collaboration and teamwork

Previous experience in a client-facing role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package designed to support employees in both their professional and personal lives. Benefits include private medical insurance, an online GP app, a cycle scheme, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to bring their perspectives and experiences to contribute to Chanel's legacy of innovation and luxury.