Chanel Fragrance & Beauty Sales Consultant

London • UK

Monday, December 30, 2024

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As an independent company, Chanel is committed to fostering creativity and nurturing human potential, while striving to make a positive impact globally. The brand is part of a legacy that transcends fashion, embodying the vision of its founder, Gabrielle Chanel, who believed in the power of individuality and uniqueness.

1. Demonstrate expertise and passion in fragrance, makeup, and skincare.
2. Create personalized and authentic client experiences tailored to individual needs.
3. Ensure excellence in client service in line with Chanel's standards and rituals.
4. Build and maintain long-lasting client relationships to enhance loyalty.
5. Contribute to sales performance through various channels and cross-selling opportunities.
6. Adopt an omni-channel approach to provide seamless client experiences.
7. Collaborate within a community to achieve both individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering exceptional client experiences.

1. Strong service orientation with a focus on client satisfaction.
2. Confidence in applying product expertise to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening skills to adapt sales techniques.
5. Passion for fragrance and beauty products, demonstrated through client interactions.
6. Problem-solving skills to overcome challenges and objections.

Previous experience in a client-facing role within the luxury or beauty industry is essential.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, and access to mental wellbeing programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and an employee recognition program with service awards.

Chanel is dedicated to cultivating an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, recognizing the value of varied perspectives and experiences.