Chanel Fragrance & Beauty Sales Consultant

London • UK

Wednesday, December 18, 2024

Chanel, a venerated name in the luxury fashion industry, stands as an independent entity renowned for its commitment to creative freedom and human potential. As part of its illustrious heritage, Chanel is dedicated to fostering an inclusive environment that celebrates individuality and innovation. The brand is a beacon of luxury, offering exceptional fragrance, makeup, and skincare products that empower clients to express their unique selves.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to create personalized client experiences.
3. Ensure exceptional client service in line with Chanel's standards and rituals.
4. Cultivate and maintain long-term client relationships to enhance loyalty.
5. Contribute to sales performance through strategic use of products, services, and clienteling tools.
6. Adopt an omni-channel approach to provide seamless client experiences across in-store and online platforms.
7. Collaborate within a team-oriented environment to achieve individual and collective objectives.

1. Proven experience in a client-facing role with a focus on delivering excellent service.
2. Confidence in applying product knowledge to meet client needs in a personalized manner.

1. In-depth knowledge of fragrance and beauty products.
2. Strong empathy and active listening skills.
3. Passion for the beauty industry and ability to convey enthusiasm to clients and team members.
4. Problem-solving skills to address and overcome client objections.

Previous experience in a client-facing role within the beauty or luxury retail industry is required.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also enjoy mental wellbeing support, lifestyle perks such as arts and culture ticket discounts, and exclusive Chanel product discounts. Recognition programs and additional holidays are available for service milestones.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and the unique contributions of each individual, creating a dynamic and supportive workplace environment.