Chanel Fragrance & Beauty Sales Consultant

Liverpool • UK

Thursday, May 29, 2025

Chanel is a prestigious independent luxury brand renowned for its commitment to creative freedom, human potential, and positive global impact. As part of the luxury fashion industry, Chanel stands out with its rich heritage and innovative spirit, offering exceptional fragrance, makeup, and skincare products. The company fosters a culture of individuality and excellence, encouraging employees to express their unique talents and contribute to the brand's legacy.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Provide personalized client experiences tailored to individual needs.
3. Ensure excellence in client service according to Chanel's standards and rituals.
4. Build and maintain long-term client relationships to enhance loyalty.
5. Contribute to sales performance through product knowledge and clienteling tools.
6. Promote cross-selling among all product categories.
7. Adopt an omni-channel approach to create seamless client experiences.
8. Collaborate with team members to achieve individual and collective goals.

1. Proven client-facing experience with a focus on delivering exceptional service.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Strong empathy and active listening skills.
5. Passion for fragrance and beauty products and services.
6. Problem-solving abilities to overcome client objections.

Previous experience in a client-facing role within the luxury retail sector is preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, retail discounts, and mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and employee-only sales. Recognition programs reward service milestones with additional holidays and retail vouchers.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The company values diversity and encourages applications from individuals with varied perspectives and experiences. Employees are supported in their professional development through inspirational training initiatives and a collaborative work environment.