Chanel Fragrance & Beauty Sales Consultant

London • UK

Thursday, January 9, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, innovation, and excellence. As part of the Chanel family, employees are encouraged to explore their unique potential and contribute to the brand's legacy of elegance and sophistication. Chanel is dedicated to fostering an inclusive environment that values diversity and nurtures talent, ensuring a positive impact on the world.

1. Serve as a Chanel brand ambassador, embodying the company's values and mission.
2. Deliver exceptional client service in fragrance, makeup, and skincare, adhering to Chanel's standards.
3. Create personalized and authentic client experiences tailored to individual needs.
4. Build and maintain long-lasting client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Adopt an omni-channel approach to ensure seamless client experiences from in-store to online.
8. Collaborate within a team-oriented environment to achieve both individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering exceptional client experiences.
2. Confidence in applying product expertise to meet client needs in a personalized manner.

1. Strong knowledge of fragrance and beauty products.
2. Excellent communication and active listening skills.
3. Empathy and adaptability in client interactions.
4. Problem-solving skills and a positive attitude.
5. Passion for the beauty industry and staying updated with trends.

Previous experience in a client-facing role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package, including private medical insurance, pension plans, life assurance, retail discounts, and access to arts and culture events. Employees also benefit from Chanel product discounts, employee recognition programs, and a supportive work environment focused on personal and professional growth.

Chanel is committed to creating an inclusive culture that fosters personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its workplace with varied perspectives and experiences.