Chanel Fragrance & Beauty Sales Consultant

Glasgow • UK

Wednesday, January 29, 2025

Chanel, a paragon of luxury and elegance, stands as an independent entity that champions the freedom of creation and the cultivation of human potential. As part of its illustrious heritage, Chanel is committed to making a positive impact on the world. The brand, renowned for its timeless creations in fashion, fragrance, and beauty, is part of a legacy that transcends generations. Chanel offers a unique environment where creativity and individuality are celebrated, providing employees with the opportunity to thrive and excel.

1. Serve as a distinguished ambassador for Chanel, embodying the brand's values and ethos.
2. Deliver exceptional client service by creating personalized and authentic experiences tailored to individual needs.
3. Demonstrate expertise in fragrance, makeup, and skincare to enhance client satisfaction and loyalty.
4. Build and nurture long-lasting relationships to recruit, retain, and increase client loyalty.
5. Contribute to sales performance by utilizing various tools and strategies, including cross-selling across product categories.
6. Maintain an omni-channel mindset to ensure a seamless client experience from in-store to online.
7. Collaborate within a dynamic and inclusive team to achieve both individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.
2. Confidence in applying product expertise to meet client needs in a personalized manner.
3. Strong knowledge of fragrance and beauty products with the ability to link product knowledge to client needs.

1. Service-oriented approach with a passion for client satisfaction.
2. Empathy and active listening skills to adapt selling techniques to client needs.
3. Problem-solving attitude with the ability to overcome obstacles and objections.
4. Enthusiasm for fragrance and beauty products, demonstrated to clients and team members.

Previous experience in a luxury retail environment, particularly in fragrance and beauty, is preferred.

Chanel offers a comprehensive benefits package designed to support employees in both their professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support and lifestyle perks such as arts and culture ticket discounts and exclusive Chanel product discounts. Additionally, Chanel recognizes employee milestones with service awards.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel is dedicated to creating an environment where employees can perform at their best, supported by inspirational colleagues and managers.