Chanel Fragrance & Beauty Sales Consultant

Gatwick Airport • UK

Tuesday, February 25, 2025

Chanel, a paragon of luxury and elegance, operates as an independent entity that champions creative freedom and the cultivation of human potential. As part of its mission, Chanel seeks to make a positive impact globally. The brand, renowned for its timeless creations in fashion, fragrance, and beauty, is committed to celebrating individuality and empowering its employees to embody its core values.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Demonstrate expertise and passion in fragrance, makeup, and skincare.
3. Create personalized and authentic client experiences tailored to individual needs.
4. Ensure excellence in client service in line with Chanel's standards and rituals.
5. Build and maintain long-lasting client relationships to enhance loyalty.
6. Contribute to sales performance through effective use of products, services, and clienteling tools.
7. Promote cross-selling across all product categories.
8. Adopt an omni-channel approach to provide a seamless client experience from in-store to online.
9. Collaborate within a team-oriented and inclusive environment to achieve collective goals.

1. Proven experience in a client-facing role with a focus on delivering exceptional client experiences.
2. Strong product knowledge in fragrance and beauty.
3. Ability to apply product expertise to meet client needs in a personalized manner.

1. Service-oriented approach with a focus on client satisfaction.
2. Confidence in product knowledge and client interaction.
3. Empathy and active listening skills.
4. Problem-solving attitude and ability to overcome objections.
5. Passion for fragrance and beauty products and trends.

Previous experience in a client-facing role within the luxury retail or beauty industry is required.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts. Additionally, employees benefit from Chanel product discounts and exclusive sales, as well as recognition programs for service milestones.

Chanel fosters an inclusive culture that prioritizes personal growth and collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to bring their perspectives and experiences to contribute to Chanel's innovative and collaborative environment.