Chanel Fragrance & Beauty Sales Consultant

Cardiff • UK

Saturday, May 3, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to creativity, innovation, and excellence. As an independent entity, Chanel fosters an environment that values individuality and human potential. The brand is dedicated to making a positive impact globally, and as part of this mission, Chanel Beauty seeks to empower clients to express their unique selves through exceptional fragrance, makeup, and skincare products.

1. Serve as a Chanel brand ambassador, embodying the company's values and mission.
2. Deliver personalized and authentic client experiences tailored to individual needs.
3. Ensure exemplary client service in alignment with Chanel's rituals and standards.
4. Cultivate and maintain long-term client relationships to enhance loyalty and retention.
5. Contribute to sales performance by utilizing available resources and tools, including products, services, and events.
6. Adopt an omni-channel approach to provide seamless client experiences across in-store and online platforms.
7. Collaborate within a team-oriented environment to achieve both individual and collective objectives.

1. Proven experience in a client-facing role with a focus on delivering excellent service.
2. Confidence in applying product expertise to meet client needs in a personalized manner.
3. Strong knowledge of fragrance and beauty products with the ability to link this to client needs.
4. Empathy and active listening skills to adapt sales techniques to client requirements.
5. Passion for fragrance and beauty products, demonstrated through enthusiasm and engagement.
6. Problem-solving skills to address and overcome client objections and challenges.

Previous experience in a client-facing role within the luxury retail or beauty industry is essential.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, a pension plan, life assurance, and retail discounts. Additionally, employees have access to mental wellbeing support, lifestyle perks such as arts and culture ticket discounts, and exclusive Chanel product discounts. The company also recognizes employee milestones with service awards.

Chanel is committed to fostering an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse candidates, recognizing the value of varied perspectives and experiences.