Chanel Fragrance & Beauty Sales Consultant

Cardiff • UK

Monday, March 10, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and positive global impact. As part of its dedication to nurturing human potential, Chanel offers a unique work environment that encourages individuality and supports personal growth. The brand's legacy, founded by Gabrielle Chanel, is built on the principle of being irreplaceably different, a philosophy that continues to drive its innovative approach in the luxury fashion and beauty industry.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to provide personalized client experiences.
3. Ensure exceptional client service aligned with Chanel's standards and rituals.
4. Cultivate long-lasting client relationships to enhance loyalty and retention.
5. Contribute to sales performance through product knowledge, clienteling tools, and cross-selling strategies.
6. Adopt an omni-channel approach to create seamless client experiences across in-store and online platforms.
7. Collaborate within a team-oriented environment to achieve individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.

1. Strong service orientation and client-focused approach.
2. Confidence in applying product expertise to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening skills.
5. Passion for fragrance and beauty products and services.
6. Problem-solving abilities to overcome client objections and challenges.

Previous experience in a client-facing role within the luxury retail sector is preferred.

Chanel offers a comprehensive benefits package, including private medical insurance, pension plans, life assurance, and retail discounts. Employees have access to an Employee Assistance Program, arts and culture ticket discounts, and exclusive Chanel product discounts. The company also provides recognition programs and opportunities for professional development through training initiatives.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company embraces diversity and encourages applications from individuals with varied perspectives and experiences. Chanel's work environment is collaborative, fast-paced, and focused on innovation and excellence.