Chanel Fragrance & Beauty Sales Consultant

Cambridge • UK

Thursday, January 1, 2026

Chanel, a paragon of luxury and elegance, is an independent company renowned for its commitment to creative freedom and the cultivation of human potential. As part of its illustrious heritage, Chanel is dedicated to making a positive impact globally. The brand, synonymous with timeless sophistication, is part of a legacy that continues to inspire and innovate within the realms of fashion and beauty.

1. Serve as a Chanel ambassador, embodying the brand's values and DNA.
2. Demonstrate expertise in fragrance, makeup, and skincare to create personalized client experiences.
3. Ensure exceptional client service in alignment with Chanel's standards and rituals.
4. Cultivate and maintain long-lasting client relationships to enhance loyalty and retention.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Adopt an omni-channel approach to provide seamless client experiences from in-store to online.
8. Collaborate within a team to achieve both individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.

1. Strong service orientation and client-centric approach.
2. Confidence in applying product expertise to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening skills.
5. Passion for fragrance and beauty products and services.
6. Problem-solving abilities to overcome client objections and challenges.

Previous experience in a client-facing role within the luxury retail or beauty industry is required.

Chanel offers a comprehensive benefits package designed to support employees professionally and personally. This includes private medical insurance, an online GP app, a cycle scheme, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program. Benefits are eligibility-dependent and subject to change.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are encouraged to bring their perspectives, experiences, and potential to contribute to Chanel's ongoing success.