Chanel Fragrance & Beauty Sales Consultant

Bournemouth • UK

Thursday, December 19, 2024

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and human potential. As part of its mission, Chanel seeks to make a positive global impact while fostering individuality and personal growth. The brand, celebrated for its iconic founder Gabrielle Chanel's ethos of uniqueness, offers exceptional fragrance, makeup, and skincare products that inspire confidence and self-expression. Chanel is dedicated to nurturing talent and providing a supportive environment for its employees to thrive.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Provide personalized and authentic client experiences tailored to individual needs.
3. Ensure excellence in client service according to Chanel's established rituals and standards.
4. Cultivate and maintain long-lasting client relationships to enhance loyalty.
5. Contribute to sales performance through effective use of products, services, and clienteling tools.
6. Promote cross-selling across all product categories.
7. Adopt an omni-channel approach to ensure a seamless client experience from in-store to online.
8. Participate in a collaborative and inclusive team environment to achieve collective and individual goals.

1. Proven experience in a client-facing role with a focus on delivering exceptional client experiences.

1. Strong service orientation with the ability to deliver personalized client experiences.
2. Confidence in applying product expertise to meet client needs.
3. In-depth knowledge of fragrance and beauty products.
4. Empathy and active listening skills to adapt selling techniques to client needs.
5. Passion for fragrance and beauty products and services.
6. Problem-solving abilities to overcome obstacles and objections.

Previous experience in a client-facing role within the luxury retail sector is essential.

Chanel offers a comprehensive benefits package designed to support employees in their professional and personal lives. Benefits include private medical insurance, an online GP app, a cycle scheme, pension plans, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and an employee recognition program with service awards. Benefits are subject to eligibility and may change.

Chanel is committed to fostering an inclusive culture that encourages personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel provides opportunities for professional development through inspirational conferences and training initiatives, cultivating a beauty culture that embraces innovation and heritage.