Chanel Fragrance & Beauty Sales Consultant

Dartford • UK

Friday, December 13, 2024

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom, human potential, and positive global impact. As part of its illustrious heritage, Chanel is dedicated to fostering individuality and supporting employees in their professional journeys. The brand is synonymous with elegance and innovation, offering exceptional fragrance, makeup, and skincare products that empower clients to express their unique identities.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Demonstrate expertise in fragrance, makeup, and skincare to enhance client experiences.
3. Create personalized and authentic client interactions tailored to individual needs.
4. Deliver exceptional client service in line with Chanel's standards and rituals.
5. Cultivate long-term client relationships to enhance loyalty and retention.
6. Contribute to sales performance through strategic use of products, services, and clienteling tools.
7. Promote cross-selling across all product categories.
8. Maintain an omni-channel approach to ensure seamless client experiences across platforms.
9. Collaborate within a team-oriented environment to achieve both individual and collective goals.

1. Proven experience in a client-facing role with a strong emphasis on delivering excellent client experiences.

1. Strong service orientation with the ability to create delightful client experiences.
2. Confidence in applying product expertise to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening skills to adapt sales approaches to client needs.
5. Passion for fragrance and beauty products, with the ability to convey enthusiasm to clients and team members.
6. Problem-solving skills to address and overcome client objections.

Previous experience in a luxury retail environment, particularly in fragrance and beauty, is preferred.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, retail discounts, and mental wellbeing support. Employees also enjoy lifestyle benefits such as arts and culture ticket discounts, Chanel product discounts, and employee-only sales. Recognition programs and additional holiday allowances are available for service milestones.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the power of individual uniqueness to enhance team diversity and effectiveness. Employees are encouraged to bring their perspectives and experiences to contribute to Chanel's legacy of luxury and innovation.