Chanel Fragrance & Beauty Sales Consultant

Birmingham • UK

Friday, October 3, 2025

Chanel, a paragon of luxury and innovation, is an independent company renowned for its commitment to creative freedom and human potential. As part of the illustrious Chanel family, employees are encouraged to embrace individuality and contribute to the brand's positive global impact. Chanel's legacy is deeply rooted in its founder Gabrielle Chanel's philosophy of being irreplaceable through uniqueness, a principle that continues to guide the brand's mission today.

1. Serve as a Chanel ambassador, embodying the brand's values and mission.
2. Provide expert knowledge in fragrance, makeup, and skincare to clients.
3. Create personalized and authentic client experiences tailored to individual needs.
4. Ensure exceptional client service in alignment with Chanel's standards and rituals.
5. Build and nurture long-term client relationships to enhance loyalty.
6. Contribute to sales performance through effective use of products, services, and clienteling tools.
7. Promote cross-selling across all product categories.
8. Maintain an omni-channel mindset to ensure seamless client experiences across in-store and online platforms.
9. Collaborate within a team to achieve both individual and collective goals.

1. Proven experience in a client-facing role with a focus on delivering excellent client experiences.

1. Strong service orientation with the ability to deliver personalized client experiences.
2. Confidence in applying product expertise to meet client needs.
3. Comprehensive knowledge of fragrance and beauty products.
4. Empathy and active listening skills to adapt sales approaches.
5. Passion for fragrance and beauty products and services.
6. Problem-solving skills to overcome client objections and challenges.

Previous experience in a client-facing role within the luxury retail sector is preferred.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, retail discounts, and mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture discounts, Chanel product discounts, and exclusive employee sales.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the power of diversity and individuality to enhance team effectiveness and encourages applications from all backgrounds. Employees are supported through inspirational training and development opportunities, ensuring they can perform at their best.