Chanel Fragrance & Beauty CRM & Clienteling Executive

Chanel is a prestigious luxury fashion house known for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a unique blend of tradition and modernity, creating an inspiring environment for its employees. The brand is renowned for its commitment to craftsmanship and excellence, making it a coveted employer in the luxury fashion industry.

1. Develop and implement CRM strategies to enhance customer engagement and loyalty.
2. Coordinate clienteling activities to ensure personalized customer experiences.
3. Analyze customer data to identify trends and opportunities for targeted marketing.
4. Collaborate with the Harrods Knightsbridge team to align CRM initiatives with store objectives.
5. Monitor and report on the effectiveness of CRM campaigns and clienteling efforts.

1. Proven experience in CRM and clienteling within the luxury retail sector.
2. Strong analytical skills with the ability to interpret complex data.
3. Excellent communication and interpersonal skills.
4. Familiarity with CRM software and tools.
5. Ability to work collaboratively in a fast-paced environment.

1. CRM software
2. Data analysis
3. Clienteling
4. Communication skills
5. Interpersonal skills

Minimum of 3 years experience in CRM and clienteling within the luxury retail industry.

Bachelor's degree in Marketing, Business Administration, or a related field.

Chanel fosters a culture of creativity and innovation, encouraging employees to push the boundaries of luxury fashion. The brand values diversity and inclusivity, creating a supportive and dynamic workplace where talent can thrive. Employees are empowered to contribute to Chanel's legacy of excellence and to develop their careers in a prestigious environment.