Chanel Fragrance & Beauty CRM & Clienteling Executive

London • UK

Tuesday, July 1, 2025

Chanel, a paragon of luxury and innovation, is an independent company renowned for its commitment to creative freedom and human potential. As part of the global luxury conglomerate, Chanel offers a dynamic environment where employees are encouraged to express their individuality and contribute to the brand's storied legacy. The company is dedicated to making a positive impact worldwide while nurturing the unique talents of its workforce.

1. Develop and execute a clienteling action plan to attract and retain clients, focusing on converting them to Very Important Clients (VICs).
2. Enhance sales performance by driving sales and achieving targets, contributing to overall business performance.
3. Act as the primary liaison between the Head office and Harrods business, centralizing CRM and clienteling activities.
4. Train Sales Consultants on CRM tools such as Power BI and the Hub, ensuring adherence to brand guidelines and GDPR compliance.
5. Coordinate monthly meetings with Sales Consultants to review marketing and CRM reports, tracking clienteling actions and KPIs.
6. Support the team in clienteling activities by coaching Sales Consultants in relationship-building skills and data capture practices.
7. Collaborate with the Retail Coordinator to manage entertainment and gifting activities, aligning with clienteling strategy.
8. Contribute to the success of skincare, makeup, and fragrance masterclasses by building client relationships and increasing engagement.

1. Experience in a client-facing role within the luxury beauty retail sector.
2. Strong understanding of the luxury beauty retail landscape and industry trends.
3. Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
4. Knowledge of GDPR and email best practices.

1. Excellent organizational and time management skills.
2. Strong communication skills, both written and verbal.
3. Digital proficiency and ability to work autonomously.
4. Confident presentation skills.

Previous experience in a client-facing role within the luxury beauty retail sector is required.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, and retail discounts. Employees also have access to mental wellbeing support, arts and culture ticket discounts, and exclusive Chanel product discounts. Recognition programs and additional holidays are available for service milestones.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are encouraged to bring their perspectives and experiences to contribute to Chanel's legacy.