Chanel Fragrance & Beauty City Manager

Chanel is a privately owned French maison renowned for its heritage in couture, beauty and luxury lifestyle products. The brand is celebrated for meticulous craftsmanship, creative leadership and uncompromising standards of service, operating a global retail network that emphasizes client experience and brand integrity.

1. Own city-level P&L and sales targets for the fragrance and beauty portfolio; define and deliver strategies to achieve and exceed revenue, margin and traffic KPIs.
2. Lead, coach and develop store managers and beauty teams across the city to ensure consistent execution of selling standards, clienteling and visual merchandising.
3. Implement product launches, promotional initiatives and in-store events in close coordination with regional marketing and merchandising teams.
4. Drive client acquisition, retention and CRM activity to maximise lifetime value and cultivate high-net-worth clientele through personalised service and bespoke experiences.
5. Ensure inventory integrity, stock replenishment and shrink control by enforcing operational standards and partnering with supply chain and retail operations.
6. Translate global brand directives into local retail execution while ensuring compliance with brand policies, visual guidelines and legal/regulatory requirements.
7. Analyse sales performance and market trends to produce actionable insights and adapt assortment, staffing and promotional plans accordingly.
8. Represent the brand externally with professionalism at trade, press and client events and internally as the voice of local stores to regional leadership.

1. Bachelor’s degree in business, marketing, retail management or a related discipline; equivalent professional experience accepted.
2. Proven track record of progressive responsibility in luxury beauty or cosmetics retail, including multi-store or city-level management.
3. Demonstrated capability in P&L management, forecasting and delivering sustained sales growth in a premium retail environment.
4. Strong people leadership with experience recruiting, developing and retaining high-performing sales teams.
5. Excellent commercial acumen, analytical ability and experience using sales and CRM metrics to drive decisions.
6. Fluency in Mandarin is required; professional proficiency in English highly desirable.

1. Retail sales management
2. P&L ownership and financial forecasting
3. Clienteling and CRM-driven relationship management
4. Visual merchandising and retail execution
5. Team leadership, coaching and performance management
6. Inventory control and stock-loss prevention
7. Event and launch management
8. Advanced Excel and comfort with sales/retail reporting tools

Typically 5+ years in beauty or luxury retail, including at least 2 years managing multiple stores or holding a city/district leadership role with P&L responsibility and experience executing brand initiatives locally.

Bachelor’s degree preferred; equivalent professional experience in luxury retail accepted.

Chanel fosters a culture of excellence, discretion and creative rigor where craftsmanship and client service are paramount. The retail organisation values high standards, continuous learning and collaborative leadership, offering a fast‑paced environment focused on elevating the customer experience.