Chanel Fragrance & Beauty Advisor

Chanel is an independent French maison renowned for its haute couture, ready-to-wear, leather goods, accessories and prestige beauty lines. As a global luxury house, Chanel emphasizes craftsmanship, creative direction and an elevated client experience across its boutiques and counters worldwide. The organization cultivates high standards of service, product expertise and brand stewardship.

1. Deliver personalized fragrance and skincare consultations, tailoring recommendations to individual client needs and preferences.
2. Drive retail performance through achievement of sales targets, conversion and average transaction value metrics.
3. Provide make-up application and product demonstrations to educate clients and promote sampling and trial.
4. Build and maintain a curated client portfolio through proactive clienteling, follow-up outreach and appointment management.
5. Ensure immaculate visual merchandising and product presentation in accordance with Chanel brand guidelines.
6. Execute transactions, returns and gift-wrap services using the point-of-sale system while maintaining accurate sales records.
7. Support inventory control, stock replenishment and receiving activities; participate in stocktakes as required.
8. Adhere to hygiene, regulatory and sampling protocols specific to fragrance and cosmetics.

1. Proven retail sales experience in prestige beauty or luxury cosmetics, ideally within a high-end brand environment.
2. Demonstrable track record of achieving sales targets and cultivating repeat clients.
3. Excellent interpersonal and communication skills with a polished, client-focused demeanour.
4. Availability to work a flexible schedule including evenings, weekends and peak seasonal periods.
5. Legal authorization to work in the United States.

1. Luxury clienteling and relationship management
2. Product knowledge of fragrance, skincare and color cosmetics
3. Make-up application and skin consultation techniques
4. Visual merchandising and brand presentation
5. Retail sales techniques including upselling and cross-selling
6. Point-of-sale (POS) transaction handling and cash reconciliation
7. Strong verbal communication and active listening

Typically 1–3 years of direct retail experience in prestige beauty, luxury cosmetics or high-end fragrance sales, with demonstrated client development and measurable sales results.

High school diploma or equivalent; cosmetology or aesthetics certification preferred but not required.

Chanel fosters a culture of refinement, excellence and discretion, prioritizing superior client service and product knowledge. Team members operate in a collaborative, fast-paced retail environment where professional development and adherence to exacting brand standards are valued.