Chanel Fashion Sales Manager

Chanel is a privately held French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. As an employer, Chanel combines artisanal savoir-faire with global retail sophistication, maintaining discreet corporate structures while investing in creative excellence and client service across its boutiques worldwide.

1. Own and deliver boutique sales performance against targets and KPIs, analysing trends and translating data into local action plans.
2. Lead, coach and develop a sales team to deliver exemplary client service and high-value conversion across product categories.
3. Create and sustain high standards of boutique presentation and visual merchandising in line with house directives.
4. Manage key client relationships through proactive clienteling, appointment management and bespoke service initiatives.
5. Oversee stock control, inventory replenishment and loss-prevention processes to optimise availability and margin.
6. Recruit, onboard and assess team members; conduct performance reviews and implement training plans.
7. Coordinate local marketing and events with regional teams to drive footfall and brand activation.
8. Prepare regular sales reports and communicate insights to area/regional management; ensure compliance with brand policies.

1. Proven leadership experience in luxury retail or premium fashion — track record of meeting or exceeding sales targets.
2. Strong interpersonal and presentation skills with the ability to cultivate high-net-worth client relationships.
3. Demonstrable expertise in visual merchandising and boutique operations.
4. Excellent organisational aptitude with experience in stock and loss-prevention management.
5. Ability to work flexible hours, including evenings and weekends, as required by boutique trading patterns.

1. Team leadership and talent development
2. Clienteling and VIP relationship management
3. Sales forecasting and KPI management
4. Visual merchandising and store presentation
5. Inventory control and stock management
6. Event coordination and local activation
7. Commercial analysis and sales reporting

Several years (typically 3–7) of progressive managerial experience within luxury retail or premium fashion environments, including direct responsibility for a boutique P&L and team leadership.

Bachelor's degree or equivalent in business, retail management, fashion or a related discipline preferred.

Chanel cultivates a culture that blends artisanal heritage with contemporary retail excellence, valuing discretion, craftsmanship and impeccable client hospitality. Employees are expected to uphold stringent brand standards while contributing commercially and creatively to the boutique environment.