Chanel Fashion Boutique Client Marketing Manager

Copenhagen • Denmark

Wednesday, October 22, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and pioneering spirit. As part of the esteemed Chanel family, employees are immersed in a culture that values creativity, innovation, and the unique contributions of each individual. With a commitment to excellence, Chanel offers a dynamic environment where personal growth and professional development are nurtured, ensuring that each team member can contribute to the brand's storied legacy.

1. Develop and execute client engagement strategies across boutiques in Copenhagen, Stockholm, and Oslo.
2. Collaborate with cross-functional teams including marketing, operations, and external agencies to enhance client experiences.
3. Support the rollout and adoption of new services and digital tools, providing feedback to management.
4. Monitor client satisfaction through surveys and mystery shopping, reporting insights to management.
5. Ensure adherence to the 'CHANEL & moi' philosophy and manage after-sales services.
6. Oversee hospitality services and implement gifting strategies within budgetary guidelines.
7. Manage and maintain the client database, ensuring compliance with data privacy regulations.
8. Analyze client KPIs and share insights to understand client profiles and trends.
9. Support Fashion Advisors in achieving clienteling objectives through training and performance monitoring.
10. Organize and manage in-boutique client events, ensuring alignment with brand guidelines.
11. Act as a brand ambassador during events and manage logistics for shows and client events.
12. Monitor event budgets and provide post-event analysis.

1. Minimum of 5 years experience in Retail or Fashion Marketing.
2. Experience in transversal management and strategic thinking.

1. Strong analytical and organizational skills.
2. Proactive, client-centric approach with excellent relational skills.
3. Ability to manage multiple tasks and drive team energy.

A minimum of 5 years in Retail or Fashion Marketing, with experience in transversal management and strategic thinking.

Chanel offers a culture that fosters personal growth and collective progress, valuing diversity and the unique contributions of each team member.

Chanel is committed to creating an inclusive environment that nurtures personal growth and collective progress. The company values diversity, complementarity, and the unique perspectives of each individual, fostering a workplace where creativity and innovation thrive.