Chanel Fashion Advisor

Chanel is an independent global house of haute couture, ready-to-wear, accessories, beauty and fine jewelry renowned for craftsmanship, discretion and timeless design. As an employer, the brand is recognised for demanding aesthetic and service standards, a commitment to artisan apprenticeship and development, and a retail network that combines heritage with contemporary luxury experience.

1. Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
2. Achieve and exceed individual sales targets through consultative selling, product storytelling and strategic upselling.
3. Translate the brand aesthetic into the boutique environment by implementing visual merchandising directives and maintaining boutique presentation standards.
4. Manage client appointments, private viewings and personalised shopping experiences with strict attention to discretion and confidentiality.
5. Operate point-of-sale procedures accurately, handle cash and electronic transactions, and support after-sales processes and repairs referrals.
6. Contribute to inventory control, stock replenishment and receipting; escalate merchandising or product availability issues as required.
7. Collaborate with the store team on promotional events, product launches and client events to maximise engagement and revenue.

1. Proven aptitude for luxury retail sales with a client-centric approach and polished interpersonal manner.
2. Strong commercial awareness with ability to read client cues and close high-value transactions.
3. Excellent presentation skills and meticulous attention to detail in store standards and product handling.
4. Discretion and professionalism when managing high-net-worth clientele and confidential client information.
5. Flexibility to work retail hours, including evenings, weekends and special events as required.

1. Clienteling and relationship management
2. Consultative selling and product storytelling
3. Visual merchandising and boutique presentation
4. Point-of-sale transaction handling and cash procedures
5. Inventory control and stock management
6. Event and appointment coordination
7. Strong verbal communication and active listening

Typically 2+ years of progressive experience in luxury retail, boutique sales or high-end client advisory roles; demonstrable track record of meeting sales targets and managing VIP clientele preferred.

High school diploma required; post-secondary education or vocational training in fashion, retail or a related discipline preferred.

Chanel’s retail culture emphasises exacting standards, sartorial excellence and subtlety in client service. The workplace prizes craftsmanship, creativity and long-term client relationships while offering opportunities to learn brand-specific techniques and advance within an international luxury network.