Chanel Fashion Advisor

Chanel, a hallmark of luxury and elegance, is renowned for its timeless designs and commitment to craftsmanship. As part of Chanel Canada ULC, employees are immersed in a culture that values creativity, inclusivity, and professional growth. The brand's affiliation with the global luxury conglomerate ensures a dynamic and supportive work environment, offering unparalleled opportunities within the fashion industry.

1. Deliver bespoke and tailored client service, aligning with Chanel's Client Service Values, ensuring each client feels understood, valued, and cared for.
2. Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
3. Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
4. Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
5. Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
6. Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
7. Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
8. Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.
9. Uphold the prestige of the Chanel brand by maintaining impeccable personal presentation and exhibiting refined etiquette at all times.

1. Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
2. A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded.
3. Excellent communication skills, with the ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
4. Impeccable grooming and a polished, sophisticated image that aligns with the Chanel brand values.

1. Expertise in client relations and personalized service.
2. Strong organizational and multitasking abilities.
3. Proficient in maintaining high merchandising standards.
4. Ability to work collaboratively within a team.

Previous experience in luxury retail or high-end customer service is required, with a proven track record of achieving sales targets and delivering exceptional client experiences.

Competitive salary: $60,000 CAD annually plus commission and bonus.

Comprehensive benefits including private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Includes a strong company pension plan, generous vacation days, sick leave, CSR days, and a day off for birthdays. Robust global parental leave policy and Employee Assistance Program (EAP) are also provided.

Chanel fosters an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel is committed to fair and accessible employment practices, providing accommodations for candidates with disabilities throughout the recruitment process.