Chanel Fashion Advisor

Melbourne • Australia

Thursday, May 22, 2025

Chanel, a globally renowned leader in luxury goods, excels in the creation, manufacturing, and distribution of high-end products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established in 1910 by Gabrielle Chanel, the brand is synonymous with quality craftsmanship and timeless elegance. As part of a workforce exceeding 32,000 globally, Chanel is committed to fostering an environment where employees can thrive, develop their strengths, and seize new opportunities. The company champions diversity, collaboration, and respect, ensuring a unique workplace where inspiration and inclusion are paramount.

1. Provide exceptional customer service and after-sales support, contributing to boutique sales targets and budgets.
2. Maintain extensive product and fashion industry knowledge to offer personalized advice and consultation.
3. Develop and manage a personal client portfolio, fostering long-term relationships and identifying new client opportunities.
4. Collaborate with Boutique Leadership to share client feedback and contribute to continuous improvement in product offerings and service standards.
5. Support teamwork within the boutique and across other Chanel boutiques.
6. Demonstrate in-depth knowledge of merchandise, adhere to standard operational procedures, and ensure compliance with company guidelines to prevent losses or damages.

1. Retail or customer service experience, preferably in the fashion or luxury industry.

1. Strong interpersonal skills with a service-oriented attitude and warm demeanor.
2. Excellent verbal and written communication skills.
3. Keen eye for detail and passion for delivering exceptional service.
4. Proven teamwork abilities with a collaborative approach.
5. Adaptability and flexibility in a fast-paced environment.
6. Commitment to continuous learning and development.
7. Demonstrated selling skills and track record of achieving sales targets.
8. Basic knowledge and proficiency in using systems and devices (iPad, iPhone).
9. Client-centric mindset dedicated to building long-lasting relationships.

Experience in retail or customer service, preferably within the fashion or luxury sector, is required.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel fosters a culture of excellence, diversity, and collaboration. The company values the unique perspectives and experiences of its employees, encouraging continuous growth and development in a supportive and inclusive environment.