Chanel Fashion Advisor

Chanel is an independent, family-controlled French maison renowned for haute couture, ready-to-wear, accessories and beauty. As a global leader in luxury, Chanel operates an international network of boutiques and ateliers and is recognised for meticulous craftsmanship, aspirational brand positioning and a museum-quality approach to retail presentation.

1. Deliver exceptional, personalized customer service that embodies the Chanel house codes and converts high-value client interactions into sales.
2. Develop and maintain client relationships through active clienteling: follow-ups, appointment management and bespoke aftercare.
3. Achieve and exceed individual and boutique sales targets while accurately recording transactions and client data in the CRM/POS.
4. Maintain visual merchandising standards and ensure the boutique environment reflects Chanel’s aesthetic and seasonal directives.
5. Support stock management activities including replenishment, inventory accuracy and collaboration with the boutique manager for assortments and transfers.
6. Participate in boutique events, private appointments and product launches, providing tailored styling advice and product knowledge.

1. Impeccable interpersonal skills with a polished, client-focused demeanour appropriate for luxury retail.
2. Strong commercial acumen and proven ability to meet or exceed sales objectives.
3. Fluent presentation of product knowledge across categories (ready-to-wear, leather goods, accessories, beauty) and commitment to continuous learning.
4. Availability for flexible schedules including evenings, weekends and public holidays; legal eligibility to work in Italy.

1. Clienteling
2. Luxury sales
3. Visual merchandising
4. Point of Sale (POS) systems
5. CRM usage and basic data entry
6. Cash handling and transaction accuracy

Typically 1–2 years of client-facing experience in luxury retail or a comparable high-end service environment is preferred; prior experience with a prestige fashion or beauty brand is an advantage.

High school diploma or equivalent; vocational training in fashion, retail or hospitality is desirable.

Chanel cultivates a workplace defined by refinement, attention to detail and a deep respect for craftsmanship. The boutique environment prioritises discreet, relationship-driven service and ongoing professional development within an exacting, creative luxury context.