Chanel Fashion Advisor and Care Specialist

Madrid • Spain

Tuesday, February 18, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and unparalleled craftsmanship. As part of a prestigious conglomerate, Chanel offers a dynamic work environment where innovation meets tradition. Employees are encouraged to embody the brand's values, contributing to a legacy of excellence and sophistication.

1. Serve as a Chanel ambassador, embodying the brand's values and ensuring a refined client approach.
2. Demonstrate deep knowledge of Chanel's heritage, craftsmanship, and collections.
3. Create a tailor-made client experience, fostering long-term relationships and ensuring brand loyalty.
4. Assist clients in developing their personal style, providing expert styling advice and proposing alterations when necessary.
5. Achieve sales targets by leveraging product expertise, clienteling, and digital platforms.
6. Support an omnichannel shopping experience by integrating in-store and digital touchpoints.
7. Handle client concerns with empathy and professionalism, transforming potential challenges into positive experiences.
8. Welcome clients according to Chanel’s aftersales service philosophy, ensuring a seamless and luxurious experience.
9. Provide expert guidance on repair processes, waiting times, and assessments from workshops.
10. Perform quick repairs such as chain or clasp exchanges, eyewear adjustments, and watch strap fittings.
11. Act as the main point of contact for the sales team regarding aftersales, product maintenance, and internal software use.
12. Train the team to enhance their knowledge and autonomy in managing aftersales requests.
13. Ensure the proper management of deliveries and shipments, complying with internal procedures.
14. Maintain detailed records of client interactions and aftersales cases, ensuring accurate follow-up.
15. Communicate directly with Chanel workshops in Paris, drafting and sending detailed correspondence in English.
16. Work collaboratively with colleagues to uphold the highest standards of service, contributing to a culture of excellence.
17. Share best practices and knowledge with the team, fostering a spirit of continuous learning and development.
18. Ensure the boutique environment is always impeccable, in line with Chanel’s Visual Merchandising guidelines.
19. Participate in product stock replenishment and inventory management as needed.

1. Proven experience in luxury retail, with a strong background in both sales and aftersales service.
2. Expertise in RTW styling, with the ability to create complete and personalized looks for clients.
3. Strong selling skills, with a performance-driven mindset and ability to achieve sales targets.
4. Experience in handling aftersales processes, including repairs, quality control, and client communications.
5. Fluency in English and Spanish; additional languages are a plus.

1. Strong interpersonal skills, with the ability to establish an emotional connection and build lasting relationships.
2. High level of empathy, active listening, and problem-solving skills.
3. Meticulous attention to detail and a perfectionist approach to work.
4. Ability to work effectively under pressure and manage multiple tasks simultaneously.
5. Strong communication skills, both written and verbal, with excellent grammar and spelling.
6. Team spirit, integrity, and a proactive mindset.
7. Storytelling ability to engage and inspire clients.
8. Positive body language and an elegant presence.

Proven experience in luxury retail, particularly in sales and aftersales service, is required.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Chanel fosters a culture of elegance and excellence, where employees are encouraged to innovate while respecting the brand's rich heritage. The work environment is collaborative, with a strong emphasis on professional development and continuous learning.