Chanel E-Retail Manager

Chanel, a prestigious name in the world of luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development within the luxury sector. The brand is committed to excellence and fosters a dynamic environment where creativity and ambition are highly valued.

1. Develop and implement a strategic roadmap to accelerate sales growth on existing e-retailer platforms and identify new opportunities.
2. Establish and maintain strong, long-term partnerships with e-retailer Managing Directors to obtain analytics and customer data.
3. Cultivate a winning mindset across departments such as Marketing, E-logistics, and Customer Service.
4. Collaborate closely with global teams to develop new initiatives and relevant assets.
5. Plan and monitor the budget for e-retailer activities and manage the Profit & Loss statement.
6. Understand external touchpoints and the customer journey to enhance business figures and customer data acquisition.
7. Plan e-retailers' budgets and sales by product category on a daily, monthly, and yearly basis.
8. Roll out campaigns, analyze results, and report findings.
9. Manage products, inventory, assets, and content within e-retailers.
10. Forecast monthly and yearly sample and package material requirements for e-retailers.
11. Plan, execute, and analyze on-site advertising, setting optimal budgets to meet commercial targets while maintaining brand equity.
12. Work closely with e-retailer MDs to set and achieve business targets through strong negotiation skills.
13. Lead studies and launches of new features related to digital experiences to enhance customer engagement.
14. Manage e-retailer customer acquisition programs and explore new opportunities to increase customer acquisition and retention.
15. Monitor competitors' activities and analyze market trends.
16. Communicate with global teams regarding campaign and content plans.

1. University graduate or equivalent

1. Strong business analysis and problem-solving skills
2. Leadership abilities in a competitive, fast-evolving environment
3. Digital mindset with an understanding of online customer behavior
4. Excellent written and verbal communication skills
5. Strong negotiation skills
6. Professional command of English
7. Ability to work under tight timelines and pressure
8. Attention to detail for managing continuous improvement cycles

Minimum of 5-7 years of experience in Online Merchandising, CRM, E-Retail, or E-Commerce within the luxury, beauty, or online platform sectors. Hands-on experience in digital marketing and collaboration with cross-functional and global teams is essential. Experience in the travel retail market is preferred.

University graduate or equivalent

Chanel offers a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development. Employees enjoy a supportive work environment that values creativity and innovation.

Chanel fosters a culture of excellence and creativity, encouraging employees to push the boundaries of innovation while maintaining the brand's legacy of luxury and sophistication. The company values diversity and inclusivity, providing a collaborative and dynamic workplace where employees can thrive.