Chanel E-Commerce Customer Service Assistant

Paris • France

Monday, October 6, 2025

Chanel, a paragon of luxury and elegance, is a leading name in the fashion industry, renowned for its timeless designs and exceptional quality. As part of a global conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal growth and collective performance.

1. Manage and process e-commerce customer cases, ensuring timely and accurate responses to complex inquiries.
2. Coordinate with internal services to optimize response times and enhance customer satisfaction.
3. Update customer service procedures on SharePoint to improve service quality and efficiency.
4. Participate in weekly meetings to identify areas for improvement and track action plans.
5. Generate weekly reports for the market and import customer cases into the ERP system.

1. Degree from a business school or university.
2. Recognized for precision and strong written and verbal communication skills.

1. Proficiency in Office 365 and Microsoft Office Suite (Excel, Word, PowerPoint).
2. Curiosity, creativity, and agility with a keen eye for detail and aesthetics.
3. Strong organizational skills and the ability to propose innovative solutions.

No specific experience required, but a background in customer service or e-commerce is advantageous.

Degree from a business school or university.

Chanel offers an inclusive culture that supports personal development and values the unique contributions of each team member.

Chanel is committed to fostering an inclusive environment that celebrates diversity and encourages personal and professional growth. The company values the unique contributions of each individual, enhancing team diversity and effectiveness.